Refund Policy

1. Refund Eligibility

We offer refunds within 30 days of service purchase if you are not satisfied with our services. To be eligible for a refund, you must have used our services and provided feedback on areas of concern before requesting a refund.

2. Non-Refundable Services

The following services are non-refundable:

• Custom development work that has been completed and delivered
• Third-party advertising spend (Amazon, Google, Meta ad credits)
• Services rendered beyond the initial trial or setup period
• Consultation fees once the consultation has been provided
• Any services explicitly marked as non-refundable in the service agreement

3. Refund Process

To request a refund:

1. Contact our support team at info@amzadscout.com
2. Provide your order details and invoice number
3. Explain the reason for your refund request
4. Our team will review your request within 5 business days
5. You will receive a confirmation email with the decision

4. Processing Time

Approved refunds will be processed within 5-10 business days and credited to your original payment method. Please note that your bank or credit card company may take additional time to process the refund on their end.

5. Partial Refunds

In some cases, we may offer partial refunds based on the services utilized and time elapsed. The partial refund amount will be calculated based on the proportion of services not yet delivered or utilized.

6. Performance Guarantee

If performance does not improve within 60 days of starting our PPC management services, we will continue working free of charge until improvement is achieved. This guarantee is subject to compliance with our recommended strategies and reasonable cooperation.

7. Cancellation Policy

You may cancel your subscription or service agreement at any time with 30 days written notice. Cancellation does not automatically entitle you to a refund for services already rendered or in progress.

8. Dispute Resolution

If you have concerns about a refund decision, please contact us to discuss resolution options. We are committed to ensuring customer satisfaction and will work with you to find a fair resolution.